Online Banking

SECURITY REMINDER:

Coastal1 Credit Union will NEVER text, call, or email you to request, verify, or update account or personal information such as account numbers, online banking credentials, debit card information, security questions or one-time codes, or social security numbers.

All online services feature safety/security, 24 hour access, convenience, and ease of use. You’ll also have the ability to export account information to your personal money management software.

Forgotten User Credentials

You have three chances to input your user credentials correctly; if you enter an incorrect password or Login ID more than three times you‘ll lock yourself out of your account. Self-service password resets are available if you know your Login ID and have not already locked yourself out – enter your Login ID and click on the Forgot Password button to the left and follow the prompts.

If you’ve locked yourself out please call us at 401-722-2212 or 800-298-2212, Mon-Fri 8:00 a.m. – 5:00 p.m. or Sat 8:30 a.m. -12:00 p.m. and we can unlock your account. If you’re unable to sort out your Login ID please visit any branch office to verify your identity and we will provide your Login ID.

We apologize for this inconvenience, but to maintain the security of your account we don’t permit Login IDs to be reset online or over the phone.

Enrollment

User Registration

If this is your first time using Online Banking, please follow the instructions below.

  • Complete the Enrollment Form and click Submit Enrollment.
  • Click the Go To Login link.
  • You will then be asked to Retrieve A Secure Access Code and Select the Target to which it will be sent.
  • Enter the Secure Access Code and click Continue.
  • Review the Member Profile page as directed.
  • You will then be asked to Set-up and Confirm Your New Password.
  • Click Continue to access Online Banking.

After you have completed the User Registration, the next time you login you’ll be prompted to obtain a new secure access code. At that time, you may register your computer for on-going or one-time use (one-time use does not require you to register your computer).

 

Features

All online services feature safety/security, 24 hour access, convenience, and ease of use. You’ll also have the ability to export account information to your personal money management software.

Online Banking

Instant access to your accounts anytime, from anywhere.

  • View current balances and transaction histories
  • See cleared checks – individual or within a specific date range
  • Open accounts online
  • Member to member funds transfer
  • Transfer funds between your accounts at Coastal1 or with other financial institutions
  • Account notification alerts
  • Secure messaging
  • Free

View Online Banking Features

Bill Pay

Just login, click and pay

  • Payment Center – pay bills, view pending and recent payments
  • Pay bills from multiple accounts
  • View payment histories
  • Set-up automatic payments and reminders
  • Receive e-bills
  • Free

View Bill Pay Features

e-Statements

View your monthly statements online

  • Available for all statement deposit accounts
  • Posted by 3rd business day of the month
  • Statements are downloadable
  • Free

Support Information

Online Banking

  • Call 401-722-2212 or 800-298-2212
    Mon – Fri: 8:00am – 5:00pm
  • For account specific questions access secure email via Messages located within Online Banking; for all other inquiries email us at [email protected]

Bill Pay

  • Call Toll Free 877-559-9566
    Mon – Fri: 7:30am – 2:00am
  • Live Chat
    Mon – Fri: 7:30am – 2:00am

Download Coastal1’s Online Access Agreement (PDF)

Computer Requirements

To access Coastal1’s Online Banking from your desktop computer you’ll need to have a currently supported internet browser and meet the minimum computer requirements.

For PCs

Browser Requirements

Browser Most Recent Version Supported Most Recent Version Available
Microsoft Edge Version 86 or higher Version 88
Mozilla Firefox Version 83 or higher Version 85
Google Chrome Version 86 or higher Version 88

 

For Macs

Browser Requirements

Browser Most Recent Version Supported Most Recent Version Available
Safari Version 12 or higher Version 14
Mozilla Firefox Version 83 or higher Version 85
Google Chrome Version 86 or higher Version 88

System Requirements

You must use a computer that has:

  • Microsoft Windows 10 or Mac OS X 10.10.
  • Available browser updates applied for improved security that provide anti-virus and spyware protection.
  • An internet connection with a minimum of 1 Mbps download speed.
Support Information

Online Banking

Specialists are available via phone and secure e-mail within Online Banking.

Call 401-722-2212 or 800-298-2212

  • Mon – Fri: 8:00am – 5:00pm
  • Sat:  8:30am – Noon

For account specific questions access secure email via Messages located within Online Banking; for all other inquiries email us at [email protected] or use the “Call Us” link in your mobile app.

Bill Pay

Call Toll Free 877-559-9566

  • Mon – Fri: 7:30am – 2:00am

Live Chat

  • Mon – Fri: 7:30am – 2:00am