SECURITY REMINDER:
Coastal1 Credit Union will NEVER text, call, or email you to request, verify, or update account or personal information such as account numbers, online banking credentials, debit card information, security questions or one-time codes, or social security numbers.
All online services feature safety/security, 24 hour access, convenience, and ease of use. You’ll also have the ability to export account information to your personal money management software.
You have three chances to input your user credentials correctly; if you enter an incorrect password or Login ID more than three times you‘ll lock yourself out of your account. If you have forgotten your password or have been locked out of your account, please use the self service option for regaining access to your account by clicking “Forgot/Unlock ID” or “Forgot Password” buttons just below the sign in button and follow the instructions as prompted.
If you continue to have problems please call us at 401-722-2212 or 800-298-2212, Mon-Fri 8:00 a.m. – 5:00 p.m. or Sat 8:30 a.m. -12:00 p.m. and once of our member service representatives will assist you.
User Registration
If this is your first time using Online Banking, please follow the instructions below.
- Complete the Enrollment Form and click Submit Enrollment.
- Click the Go To Login link.
- You will then be asked to Retrieve A Secure Access Code and Select the Target to which it will be sent.
- Enter the Secure Access Code and click Continue.
- Review the Member Profile page as directed.
- You will then be asked to Set-up and Confirm Your New Password.
- Click Continue to access Online Banking.
After you have completed the User Registration, the next time you login you’ll be prompted to obtain a new secure access code. At that time, you may register your computer for on-going or one-time use (one-time use does not require you to register your computer).
All online services feature safety/security, 24 hour access, convenience, and ease of use. You’ll also have the ability to export account information to your personal money management software.
Online Banking
Instant access to your accounts anytime, from anywhere.
- View current balances and transaction histories
- See cleared checks – individual or within a specific date range
- Open accounts online
- Member to member funds transfer
- Transfer funds between your accounts at Coastal1 or with other financial institutions
- Account notification alerts
- Secure messaging
- Free
Bill Pay
Just login, click and pay
- Payment Center – pay bills, view pending and recent payments
- Pay bills from multiple accounts
- View payment histories
- Set-up automatic payments and reminders
- Receive e-bills
- Free
e-Statements
View your monthly statements online
- Available for all statement deposit accounts
- Posted by 3rd business day of the month
- Statements are downloadable
- Free
Support Information
Online Banking
- Call 401-722-2212 or 800-298-2212
Mon – Fri: 8:00am – 5:00pm - For account specific questions access secure email via Messages located within Online Banking; for all other inquiries email us at [email protected]
Bill Pay
- Call Toll Free 877-559-9566
Mon – Fri: 7:30am – 2:00am - Live Chat
Mon – Fri: 7:30am – 2:00am
To access Coastal1’s Online Banking from your desktop computer you’ll need to have a currently supported internet browser and meet the minimum computer requirements.
For PCs
Browser Requirements
| Browser | Most Recent Version Supported | Most Recent Version Available | |
|---|---|---|---|
| Microsoft Edge | Version 86 or higher | Version 88 | |
| Mozilla Firefox | Version 83 or higher | Version 85 | |
| Google Chrome | Version 86 or higher | Version 88 |
For Macs
Browser Requirements
| Browser | Most Recent Version Supported | Most Recent Version Available | |
|---|---|---|---|
| Safari | Version 12 or higher | Version 14 | |
| Mozilla Firefox | Version 83 or higher | Version 85 | |
| Google Chrome | Version 86 or higher | Version 88 |
System Requirements
You must use a computer that has:
- Microsoft Windows 10 or Mac OS X 10.10.
- Available browser updates applied for improved security that provide anti-virus and spyware protection.
- An internet connection with a minimum of 1 Mbps download speed.
Online Banking
Specialists are available via phone and secure e-mail within Online Banking.
Call 401-722-2212 or 800-298-2212
- Mon – Fri: 8:00am – 5:00pm
- Sat: 8:30am – Noon
For account specific questions access secure email via Messages located within Online Banking; for all other inquiries email us at [email protected] or use the “Call Us” link in your mobile app.
Bill Pay
Call Toll Free 877-559-9566
- Mon – Fri: 7:30am – 2:00am
Live Chat
- Mon – Fri: 7:30am – 2:00am