Accessibility

Accessibility

All-day, anywhere access. For everyone.
Customer convenience is our priority.

At Coastal1 Credit Union, we were founded on the principle of people helping people, and that means everyone. We are committed to providing products and services that meet the needs of all of our customers, including those with disabilities. Accessible banking is a priority, and we continuously strive to improve accessibility and user experience, whether you bank with us online, through a branch, a phone conversation, or at one of our ATMs.

Our commitment to customers

We are always working to develop stronger, richer customer relationships by delivering a consistent, member-first experience across all of our distribution platforms, including online, in our branches, on the telephone, and via mobile banking platforms.

What we offer to make banking convenient

  • Access to customer service is available in a variety of outlets. Customers can contact us about all of our products and services by phone, email, or in person at one of more than 19 branch locations.
  • Our ATMs are located across Rhode Island and SE Massachusetts with a mix located inside branches or branch vestibules. We have drive-through ATMs and drive-through banking at most locations so you can do your banking from the comfort of your car.
  • Online account access is available through our website (coastal1.org) and with the Coastal1 Credit Union Mobile Banking app, which is available to download in the Apple App Store and Google Play Store.
  • Our 19 branches offer Braille and large-print statements for customers for deposit accounts and credit cards.
  • Our accessibility efforts are based on the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

Online Banking

Log in to Online Banking and send us a secure message with your questions, comments, or concerns about any of our products and services. Online Banking & Bill Pay lets you arrange to have funds deducted directly from your accounts and transferred into the accounts of your payees. The system is safe and secure. You can find complete details about Online Banking & Bill Pay online, or see the Online Banking & Bill Pay FAQs for more information.

Bank by phone

Access your checking, savings, credit card, or home loan accounts by using our contact centers 24 hours a day, 7 days a week and 365 days a year. Check your available balance; transfer money; and verify recent payments, deposits, and withdrawals and more by calling 1-800-298-2212. (We offer translation services for assisting English-as-second-language, non-English speaking members.)

Contact us by mail or email

Send letters or packages to the Coastal1 Credit Union at 1200 Central Avenue, Pawtucket, RI 02861 or contact us at [email protected]. Be sure to include your return address and phone number so our representatives can follow up with you. However, do not include account numbers, log-in credentials or other sensitive personal information.

Bank in person

Our Branch/ATM Locator helps you find the nearest branch or ATM.