SECURITY REMINDER:
Coastal1 Credit Union will NEVER text, call, or email you to request, verify, or update account or personal information such as account numbers, online banking credentials, debit card information, security questions or one-time codes, or social security numbers.
All online services feature safety/security, 24 hour access, convenience, and ease of use. You’ll also have the ability to export account information to your personal money management software.
You have three chances to input your user credentials correctly; if you enter an incorrect password or Login ID more than three times you‘ll lock yourself out of your account. If you have forgotten your password or have been locked out of your account, please use the self service option for regaining access to your account by clicking “Forgot/Unlock ID” or “Forgot Password” buttons just below the sign in button and follow the instructions as prompted.
If you continue to have problems please call us at 401-722-2212 or 800-298-2212, Mon-Fri 8:00 a.m. – 5:00 p.m. or Sat 8:30 a.m. -12:00 p.m. and once of our member service representatives will assist you.
User Registration
If this is your first time using Online Banking, please follow the instructions below.
- Complete the Enrollment Form and click Submit Enrollment.
- Click the Go To Login link.
- You will then be asked to Retrieve A Secure Access Code and Select the Target to which it will be sent.
- Enter the Secure Access Code and click Continue.
- Review the Member Profile page as directed.
- You will then be asked to Set-up and Confirm Your New Password.
- Click Continue to access Online Banking.
After you have completed the User Registration, the next time you login you’ll be prompted to obtain a new secure access code. At that time, you may register your computer for on-going or one-time use (one-time use does not require you to register your computer).
All online services feature safety/security, 24 hour access, convenience, and ease of use. You’ll also have the ability to export account information to your personal money management software.
Online Banking
Instant access to your accounts anytime, from anywhere.
- View current balances and transaction histories
- See cleared checks – individual or within a specific date range
- Open accounts online
- Member to member funds transfer
- Transfer funds between your accounts at Coastal1 or with other financial institutions
- Account notification alerts
- Secure messaging
- Free
Bill Pay
Just login, click and pay
- Payment Center – pay bills, view pending and recent payments
- Pay bills from multiple accounts
- View payment histories
- Set-up automatic payments and reminders
- Receive e-bills
- Free
e-Statements
View your monthly statements online
- Available for all statement deposit accounts
- Posted by 3rd business day of the month
- Statements are downloadable
- Free
Support Information
Online Banking
- Call 401-722-2212 or 800-298-2212
Mon – Fri: 8:00am – 5:00pm - For account specific questions access secure email via Messages located within Online Banking; for all other inquiries email us at [email protected]
Bill Pay
- Call Toll Free 877-559-9566
Mon – Fri: 7:30am – 2:00am - Live Chat
Mon – Fri: 7:30am – 2:00am
To access Coastal1’s Online Banking from your desktop computer you’ll need to have a currently supported internet browser and meet the minimum computer requirements.
System Requirements
You must use a computer that has:
- Microsoft Windows 10 or later or Mac OS X 10.15 or later.
- Available browser updates applied for improved security that provide anti-virus and spyware protection.
- An internet connection with a minimum of 1 Mbps download speed.
Note: Satellite connections often have difficulty supporting Hypertext Transfer Protocol Secure (HTTPS) applications. Since Q2online is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.
Display Requirements
Prior to version 4.4.0, desktop and laptop displays could be any height but needed to be at least a 1280-pixel width. Otherwise, the end user may need to scroll horizontally to see the entire Q2online user interface. However, beginning with version 4.4.0, users can view most pages without horizontal scrolling.
Browser Requirements
Browser support is subject to change without notice, so we encourage end users to configure browsers for automatic updates. Use the latest version of your browser for the most secure experience in Q2online.
Note: Compatibility mode and document mode settings in browsers are not supported by UUX. If configured, an Unsupported Browser page appears when a user attempts to log in through a browser with one of these modes set.
Q2 can send advance notice to end users accessing online banking through a browser for which support has been scheduled to end. The notice times are configurable. Contact Q2 support for more information.
Supported Browsers
| Browser | Windows | macOS |
|---|---|---|
| Google Chrome (Current and previous two major versions) | Recommended | Recommended |
| Mozilla Firefox (Current and previous two major versions) | Supported | Supported |
| Microsoft Edge (Current and previous two major versions) | Supported | Unsupported |
| Apple Safari (Current and previous two major versions) | Unsupported | Supported |
Online Banking
Specialists are available via phone and secure e-mail within Online Banking.
Call 401-722-2212 or 800-298-2212
- Mon – Fri: 8:00am – 5:00pm
- Sat: 8:30am – Noon
For account specific questions access secure email via Messages located within Online Banking; for all other inquiries email us at [email protected] or use the “Call Us” link in your mobile app.
Bill Pay
Call Toll Free 877-559-9566
- Mon – Fri: 7:30am – 12:00am
Live Chat
- Mon – Fri: 7:30am – 12:00am